Last Updated: October 24, 2025
We're pretty straightforward about how we handle your data. No legal jargon overload, promise.
Got Questions?
If something here doesn't make sense or you want more details, just reach out.
Contact UsLook, we get it - nobody actually enjoys reading privacy policies. But here's the deal: at QuantumSpire Fitness, we're handling sensitive stuff like your health data, performance metrics, and personal info. So yeah, this matters.
We've been in the fitness game long enough to know that trust is everything. You're trusting us with your body composition data, workout history, nutrition plans, and sometimes even medical information. That's not something we take lightly.
This policy explains what info we collect, why we need it, and how we protect it. We've tried to keep the legal speak to a minimum because honestly, clarity matters more than sounding impressive. If you've got questions after reading this, just call us at (604) 789-4523 - we're happy to walk you through anything.
The basics - your name, email, phone number, address, date of birth. Pretty standard stuff you'd expect any gym to need. We can't really run a membership without knowing who you are, right?
This is where it gets more specific. We're collecting:
Payment card details, billing address, transaction history. We need this to process your membership and service payments. FYI - we don't actually store your full credit card numbers ourselves, that goes through our payment processor.
IP address, browser type, device info, how you navigate our site. This helps us figure out what's working and what isn't. Like, if everyone's bouncing off a certain page, we probably messed something up.
Emails, messages, feedback you send us. We keep these so we can actually respond to you and improve our services based on what you're telling us.
Alright, here's what we're actually doing with your information:
Creating personalized training programs, tracking your progress, adjusting your nutrition plans. Y'know, the whole reason you signed up. Your health data helps us design programs that actually work for YOUR body, not some generic cookie-cutter routine.
Processing memberships, scheduling sessions, handling billing. Basic admin stuff that keeps everything running smoothly.
Sending you appointment reminders, class schedules, important updates about your training. Sometimes promotional offers too, but you can opt out of those anytime.
Analyzing aggregate data to see what's working. Like, if we notice most clients are struggling with a particular exercise, maybe we need to adjust our approach or provide better coaching on that movement.
Meeting legal requirements, ensuring facility safety, handling any incidents properly. If someone gets injured (hopefully never, but stuff happens), we need proper records.
What We DON'T Do: We don't sell your personal data to third parties. Period. We're not in the data-selling business - we're in the fitness business. Your health information stays between you and us.
We take security seriously. Here's what we've got in place:
That said, no system is 100% foolproof. We do everything we can to protect your data, but we can't guarantee absolute security. If there's ever a breach that affects your information, we'll notify you promptly and let you know what happened and what we're doing about it.
Under Canadian privacy laws (PIPEDA and provincial legislation), you've got rights. Here's what you can do:
Request a copy of all the personal data we have about you. We'll provide it in a readable format within 30 days.
If something's wrong or outdated, let us know and we'll fix it. Important for stuff like medical history.
Ask us to delete your data. We'll do it unless we've got a legal reason to keep it (like tax records).
Get your data in a format you can take elsewhere. Want to switch gyms? We'll give you your workout history.
Object to certain processing activities, like marketing. Just tell us what you don't want.
Change your mind about something you previously agreed to. This might affect services we can provide.
To exercise any of these rights, just contact us at info@quantumspire.info or call (604) 789-4523. We'll need to verify your identity first (for security reasons), then we'll handle your request.
We don't keep your data forever. Here's our retention schedule:
After these periods, we securely delete or anonymize your data. "Securely delete" means it's actually gone, not just marked as deleted.
We do train athletes under 18, but with some extra protections:
If you're a parent or guardian and have questions about your child's data, reach out to us directly. We're happy to walk through everything we collect and why.
Privacy laws and our services evolve. When we update this policy, we'll:
We'll never make significant changes that reduce your privacy protections without giving you a chance to review and consent to the new terms.